Return Conditions:
- Items must be in their original condition, showing no signs of wear or damage.
- Original packaging, authenticity certificates, tags, and accompanying materials must be intact.
Exceptions to Returns:
- Customized items with personalized engravings, designs, or sizes cannot be returned.
- Items that show signs of wear, damage, or alteration are not eligible for return.
Defective or Incorrect Items:
- If you receive a defective item, the wrong item, or an item damaged during shipping, please contact us immediately.
- Provide a photo of the damage or error upon receipt, and we will cover all return shipping costs and send you a free replacement or offer a full refund.
Damages During Shipping:
- If your item arrives damaged due to transportation, please take a photo of the damaged item and packaging immediately upon receipt and contact us promptly. We will send a replacement at no additional cost.
Promotional Items:
- Items purchased during promotions or with discounts of up to 30% can be returned or exchanged according to our standard conditions.
- Items purchased with special promotions or discounts exceeding 30% are eligible for exchange only, no refunds.
Return Process:
- Follow the link Return & Exchange.
- Complete the order verification.
- Select the items for return or exchange.
IMPORTANT!
In the comments, YOU MUST ENTER THE 13-DIGIT LOWER BARCODE FROM THE PRODUCT TAG of the item you are exchanging or returning.
Refund Processing:
Refunds will be issued to your original payment method within 14 business days after we receive and inspect your returned item.
If you have any questions or need assistance, our customer support team is always here to help.
